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SAP Cockpit for Service Now

  • SAP®COCIKPIT
    for ServiceNow®

    This Cockpit is a complete solution for managing the operations of any large SAP landscape and ensuring maximum performance and availability of its services. It combines the power and flexibility of the ServiceNow® service management platform with our SAP monitoring solution, Pro.Monitor.

    By working from an updated SAP context, your teams will be able to handle operations with the right priority and make the right decisions as well as control operations and services from the same location.

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    Documentation (1.81M)

    Real-time Monitoring

    Visualize SAP landscape status, performance and utilization with live dashboards Detect and analyze problems with fine-grained alarm and metric console

    Daily operations

    Get analysis reports on specific modules, like transactions or jobs performance Automate incident creation, assignment and resolution based on SAP alarms

    Business Continuity

    Manage a team by defining members, roles, skills, on-call schedule Define workload by creating recurrent operational tasks in relation with your systems

    Plug'n'Play

    Register and maintain automatically your systems in the CMDB

  • FOR WHOM?

    MSP businesses

    • You want to create a service offer for SAP monitoring, but SAP is complex and the investment in SAP expert manpower is not an option for you.
    • Our solution will help to reduce significantly your investment and to offer a full featured service at a competitive price.

    Enterprises

    • Optimize team productivity and monitoring cost
    • Maximize investments in SAP by preserving a high level of service for your applications
    • Reduce expertise dependency on the monitoring
    • Ensure SLA is respected by their service provider

    Experts

    • Finally a simple and user friendly solution for your daily work
    • Automates many repetitive tasks, like problem triage, performance check, etc…
    • Reduce daily check task to a single minute per system
    • Extensive monitoring configuration mechanism allowing to cover very specific use cases
    • Auto discovery of SAP components for a very fast configuration

    Managers

    • Accurately monitor your SLA
    • Reports for capacity planning
    • Role-based interface for an adapted display
  • Operations

    • Manage a team by defining members, roles, skills, on-call schedule
    • Define workload by creating recurrent operational tasks in relation with your systems
    • Automate incident creation, assignment and resolution based on SAP alarms
    • Enrich tasks and incidents with live SAP data
    • Build up your knowledge base with procedures and solutions to known problems
    • Personal tasks and incident management dashboards
    • Team activity report for management and SLA tracking

    Monitoring

    • Visualize SAP landscape status, performance and utilization with live dashboards
    • Register and maintain automatically your systems in the CMDB
    • Detect and analyze problems with fine-grained alarm and metric console
    • Get analysis reports on specific modules, like transactions or jobs performance

    Reporting

    • Daily check
    • Performance and use
    • Capacity planning

    SLA

    • Incident management
    • SAP resources and their availability
  • Daily check reports

    • Tailored for SAP systems daily check
    • In a glance, check system status and problems occured in the last 24 hours
    • A small team can cover the check of a very large SAP landscape in only a few minutes
    • Each important SAP component has a dedicated section, showing health and performance information
    • Define thresholds, severity and filters to get exactly what you need in the report
    • Choose how to aggregate reports: Per system, per company, custom…

    Capacity reports

    • Reports the usage of system per month
    • Helps to detect when a system upgrade is necessary
    • Analyses DB usage, transactions and response times

    Performance reports

    • Leverage our integration with ServiceNow® to build performance reports
    • Aggregate performance metrics per days, weeks or months to visualize trends and forecast evolution
  • Monitors Details

    SAP NetWeaver S4/HANA

    • ICM/Webdispatcher & Backup
      • ICM/Webdispatcher & BackupMonitors the status of the ICM and web dispatcher services.
    • TRFC/QRFC
      • TRFC/QRFCMonitors queued and transactionnal remote function calls.
    • Unified db size & backup
      • Unified db size & backupVendor independent database utilization and backup.
    • Sap instances
      • Sap instancesMonitors the availability of each application server.
    • abap short dumps
      • abap short dumpsDetects short dumps and sends alarms with filters based on instance, client, program or user.
    • rfc destinations
      • rfc destinationsMonitors the availability of destinations from every application server.
    • ABAP locks
      • ABAP locksMonitors lock wait time on objects.
    • exclusive locks
      • exclusive locksDetects long exclusive locks held on database objects.
    • sap os collector
      • sap os collectorMonitors CPU, disk, memory of each instance.
    • transports
      • transportsChecks for failed transports and sends alarms based on user and client filters.
    • sap updates
      • sap updatesDetects failed, incomplete or inconsistent updates. Monitors SAP updates service.
    • batch inputs
      • batch inputsMonitors the state of batch input and sends alarms on errors.
    • enqueue management
      • enqueue managementMonitors enqueue requests rate, granule entries,arguments, owner names…
    • idoc
      • idocDetects IDOC messages in error or waiting states.
    • sap change settings
      • sap change settingsMonitors changes in your system and client settings.
    • sap daily report
      • sap daily reportImproved SAP Monitoring & utilization reports.
    • abap system performance
      • abap system performanceMonitors Steps rate, response times, user connection.
    • sap transactions
      • sap transactionsMonitors the average execution time per step of one or a group of transactions.
    • PI/XI
      • PI/XIMonitors the status of PI/XI messages and communication channels.
    • sap memory
      • sap memoryMonitors SAP buffers, extended and heap memory utilization.
    • spool & spool requests
      • spool & spool requestsMonitors the error frequency in the spool, the service status, wait time, etc…
    • sap jobs & process chains
      • sap jobs & process chainsMonitors in real time the status, duration, delay and occurrence of SAP jobs & process chains.
    • sap connect
      • sap connectMonitors the states of the SAP Connect outgoing messages.
    • abap dispatcher & work process
      • abap dispatcher & work processMonitors the dispatcher queues and work process utilization.
    • system logs
      • system logsDetects and counts the occurrence of patterns in the system logs.

    SAP HANA

    • CPU
      • CPUMonitors the CPU usage of HANA instances at different levels (Instance level : all services combined, Service level : CPU usage of one service), as well as usage over a period of time (smoothed).
    • DISK
      • DISKMonitors the disk space used of the HANA database at different levels (instance level and service level). Disk utilizations are split into several categories: DATA, LOG, TRACE, DATA_BACKUP and LOG_BACKUP. For each category, you can monitor the current disk usage as well as the delta usage over a period of time.
    • Table size
      • Tables sizeThis will monitor the following aspects of the database column store tables: the number of records, the number of delta records (not persistently written), the amount of delta memory (space used by delta records), the disk space used by the table.
    • Statistics
      • StatisticsThis monitor will check for the time taken by the merge operation applied on each table.
    • Requests
      • RequestsThis monitor will check for long running requests. You can define a max runtime threshold in order to be notified if a thread is running for too long.
    • Services
      • ServicesThis monitor will watch for the availability of following SAP Hana services: nameserver, indexserver, statistics server, xsengine, preprocessor, daemon, it will send an alarm if one of the services is not running, and can send metrics containing service status.
    • Alerts
      • AlertsThis monitor will collect the current alerts from HANA statistics engine and forward them.
    • Memory
      • MemoryMonitors the memory usage of the HANA database at different levels (instance level and service level) and gives the possibility to monitor the current memory consumption as well as an increase of the consumption over a given period of time.
    • Connections
      • ConnectionsThis monitor will check the number of current connections to the database. It differentiates RUNNING connections from IDLE connections.
    • Transactions
      • TransactionsThis monitor will look for blocked transactions and notify when too many transactions are blocked since too long time.
    • Replication
      • ReplicationThis monitor will check the replication shipping statistics of HANA database. It will monitor the flow of log and data segments between primary and secondary, looking for delay or size issues: log data shipping delay, log data size to ship, last delta data size to ship, last delta data size shipping duration
    • Backup
      • BackupThis monitor will check that the backups are executed correctly and on time. It will also monitor the backup duration and the size of generated files.
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  • Pricing

    Subscription

    • Monthly rate
    • Maintenance included
    or

    Perpetual

    • One entry fee
    • Maintenance 20% per year
    • Price is based on the number of SAP systems
    • Volume and contract term discount available
    • For MSP Custom Pricing contact us here